Troubleshooting Guide
Solutions for common issues and error messages.
Common Issues
Before You Begin
Ensure you're using a supported browser:
- Chrome (recommended) - version 90+
- Firefox - version 88+
- Edge - version 90+
- Safari - version 14+
Floor Plan Upload Issues
- File size exceeds 10MB
- Unsupported file format
- Image resolution too low
- Corrupt file
Solution: Convert file to PNG/JPG, reduce size, or use image optimization tools.
Performance Issues
- Slow visualization updates
- Laggy interface
- Browser freezing
Solution: Clear browser cache, reduce floor plan size, or close other tabs.
Error Messages Explained
"Unable to load floor plan"
Causes:
- Network connection issues
- File permissions problem
- Server temporary unavailable
Try refreshing the page or re-uploading the file. Check your internet connection.
"Wall detection failed"
Causes:
- Low contrast floor plan
- Complex wall patterns
- Poor image quality
Use higher contrast images or switch to manual wall placement.
"Visualization calculation error"
Causes:
- Invalid scale settings
- Missing wall information
- Browser resource limits
Verify scale settings and wall placements. Try reducing complexity.
Performance Optimization
Browser Optimization
- Clear cache regularly
- Disable unnecessary extensions
- Use hardware acceleration
- Keep browser updated
Application Settings
- Reduce visualization quality
- Limit active visualizations
- Optimize floor plan size
- Use simplified wall models
Known Limitations
Current Limitations
- Maximum floor plan size: 10MB
- Maximum number of APs per plan: 50
- Maximum number of walls: 200
- Visualization resolution: 1 point per 5 pixels
Browser Limitations
- Mobile browsers not fully supported
- Internet Explorer not supported
- Minimum screen resolution: 1366x768
Contact Support
Still Need Help?
Contact our support team with the following information:
- Browser and version
- Error message (if any)
- Steps to reproduce the issue
- Screenshots if possible
Email: [email protected]
Response time: Within 24 hours